Tori in the drive thru is worth $35 an hour! You just don't get personable customer service like that any more! I highly recommend this bank solely because of her! 30 year member!
Absolutely the worst experience at a bank. Very unprofessional...very rude from the first words out of her mouth. I wanted to open an account and obviously she didnt want me there so they lost my business.
Been with them for 22 years....have issue they cant seem to resolve....i have made several calls and attemts to resolve issue and they either dont care or dont have a clue......amazing....o yeah....have been on hold 30 min....left my no. With automatio n for call back.....still waiting....Wow.....yet they say we understand you...we grew up in middle tn....blah blah
I'm very happy we chose Ascend Credit Union for our banking needs. Anytime I've needed to go in or call customer service about any questions everyone I have spoke with has always been nice, respectful and very helpful. I appreciate them and glad my husband and I chose Ascend Credit Union. I definitely highly recommend this bank.
Several times I have had trouble with my debit card not working. When I call about it, they tell me I probably just need to come in and get a new card. This is very frustrating. I had no cash on me, and was literally stranded because this card would not work. I think it is because they make the cards there in the bank. The cards are very flimsy. Always better carry some cash.
Ascend Federal Credit Union is a US Atm based in Smyrna, Tennessee. Ascend Federal Credit Union is located at 769 Nissan Dr, Smyrna, TN 37167, USA.
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