Very unhappy that on a Friday I have to go inside the bank because they closed all drive threws in my area, then go in and one person working the counter. What a joke. Time to switch banks.
I can confirm, two tellers and two people watching and about seven people in line...
The line gets super long. Mostly because of the types of customers this branch gets. Merchants, whose only option is to go to a teller, customers who have special transactions, and customers who refuse to use the freaking ATM. Seriously, they stand in line to deposit a check, withdraw under $500, or to transfer $ into another account. ATM's are not our future people, they are our modern present. Face the facts, banks are not going to hire more tellers for the simple tasks that a machine can do. So please use the ATM. It will cut the line by more than half.
I go into this branch about 4 or 5 times a week. Every single time I have gone in, there has been a line to the door and one teller working while 3-4 other employees are standing around watching this teller do all the work. I don't know if they just need to hire more tellers or management is just plain last and refuses to help. I've complained twice to the manager about the 20+ min wait I had and he basically just ignored me and told me that this is normal. Very disappointed in this branch. Unfortunately this is the closest one to me while the next nearest one is about 20 min away...
I love this bank. People here are just so friendly and help you quickly. Awesome customer service. Thumbs up for my bank of America
Bank Of America Financial Center is a US Bank based in Smyrna, Tennessee. Bank Of America Financial Center is located at 589 S Lowry St, Smyrna, TN 37167, USA.
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