I took my car in there to get a wheel alignment and they were unable to do it because the wheels were so far off. They told me to go back to the dealership that it most likely the car came off the line that way. They did not charge me and even looked it over to make sure all was good after going back to the dealership. Matthew and the team there were very professional and are not just in it to make an extra buck , I owe them big time. Thank you for your great customer service. I will be taking my car back there and I wish I could rate over 5 stars, y'all deserve it!!!
Car Wise has excellent service and outstanding customer service. They continue to keep my two vehicles in tip top shape
I went in for an alignment. The desk lady seemed nice. However, they gave me this huge list of things that were supposedly wrong with my car, some that had nothing to do with the alignment. It all totalled up to $1400. Well, I'm guessing all this stuff was for them to try to get more money out of me because I'm a woman. Little did they know, I have a boyfriend that is very familiar with vehicles and he knows how to identify and how fix most things on a vehicle. Turns out only 1 thing on the list out of 6 was actually wrong with my car. It is the one thing they actually pointed out to me that I had seen was wrong. I won't be going there anymore. 0 stars.
I took in my SUV for a wheel alignment (just bought new tires at Discount Tires, another great business) and some other minor work. The mechanic, Matthew, came to me after about ten minutes and said, "We can't charge you anything for an alignment because your vehicle doesn't need one. You can look at the diagnostics on the computer out in the shop." I followed him out there and he showed me the proof on the monitor. My jaw dropped. I was amazed by two things: my truck didn't need an alignment after nine years of not having one; and the uncommon honesty of Matthew. Most places--and I've been to a few of them in my 40+ years of driving--would have done nothing and still charged for the alignment. Thank you again, Matthew. You have gained a new customer for life.
I am new to the area so I wasn’t sure where to get my car looked at. I was referred by discount tire and I’m so glad that I was. Everybody was so nice and helpful and explained everything very clearly. I would recommend them and we will definitely be back in the future.
Carwise Automotive Repair is a US Car Repair based in Smyrna, Tennessee. Carwise Automotive Repair is located at 100 Country Village Dr, Smyrna, TN 37167, USA.
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