Terrible experience! One of four meals was way over cooked and dried out. Waitress noticed and sent it back to be replaced. That took forever and it came back limp and undercooked. Manager came by to follow-up and said she would give us a free desert it make uproar the poor service.
Food is hit or miss if you don't know the menu and what to order. Bar staff is very attentive and they have happy hour 2 for 1's pretty much all day and night. I would recommend this establishment.
I have always loved Chilis. But they are really starting to slack off at this one. The food was good, but the service is lacking. I am not a big fan of the kiosk on the table. The servers seem to do way less than needed now.
Ordered one Drink and a desert. Sat at the table with 4 of my friends. Server waited on all the other guests but me. They were asked and served several times. Me not once. This was an obvious and intentional oversight. After explaining how the multiple tabs worked, the server still got the bills wrong. Not another word was spoken to me at the table. Sadly, the service at this Chili’s is usually pretty good. Just not this time.
Depending on the day and the employees you might get good service. Most of the employees as well as the management like to stand around and gossip instead of doing their jobs. If you do not tip well, a few of the workers will get mad and trash talk you ((i know from personal experience. )) the food is good and the place is clean but unfortunately that is the only two good things about this place.
Always a good stop for a quick bite and a drink.
After 15 minutes waitress asked us how we liked our desert, well you guessed it we still didn't have the desert. To top it all off we got billed twice on our credit card for the same meal. We think the manager was very overwhelmed with trying to run a restaurant. We will NOT be going back. Four days now and still no credit as promised for the double charge.
Chili S Grill Bar is a US Restaurant based in Smyrna, Tennessee. Chili S Grill Bar is located at 610 Sam Ridley Pkwy W, Smyrna, TN 37167, USA.
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